REFUND & RETURNS POLICY

Last updated: 12.02.2024

1. Introduction

At Intellerzone, we are committed to ensuring the quality of our products and services while prioritizing customer satisfaction. This Refund and Return Policy provides information about our procedures in cases of dissatisfaction with our products or services. By using our website, you agree to the terms outlined in this policy. It applies to the return and refund practices for your purchases.

Thank you for choosing our services!

As we provide digital services such as advertisements, artist interviews, and playlists, our policy does not accept return requests or offer refunds.

2. Non-Refundable Services

All services we offer are intangible digital products delivered through online platforms. Therefore, returns are generally not accepted, and refunds are not issued due to the following reasons:

• Our services are customized and personalized to meet your specific needs.
• Once delivered, services cannot be revoked or canceled.

2.1 Exceptions for Refunds

Refunds may be considered in the following exceptional cases:

• If the service is not delivered within the specified time frame.
• If the service contains significant deficiencies or mismatches in content or delivery.

We recommend carefully reviewing this policy before completing your purchase. If you have any questions or concerns, please contact us at support@intellerzone.com.

3. Cancellation Policy

If a service is canceled after purchase, it will not be delivered. Generally, refunds are not issued for canceled services. However, as we prioritize customer satisfaction, refunds may be granted in certain exceptional cases.

4. Service Adjustment Policy

If you select the wrong service or wish to add additional services to your order, you must provide detailed evidence of your request (e.g., screenshots or order confirmation details). Your request will be reviewed by our team and adjustments will be made only if deemed appropriate.

Please note:

• Requests for adjustments are not guaranteed to be approved.
• All decisions regarding adjustments are at the sole discretion of our team.

For assistance, please contact us at support@intellerzone.com.

5. Merch

Clothing, accessories, and other tangible products are processed through our third-party provider, Spring. For return and refund policies regarding purchases made through our merch store, please refer to Spring at www.spri.ng.

6. Delivery Issues and Support Requests

In rare cases where we are unable to deliver a service (due to an error on our part), such as if the purchased service is not delivered within 14 days, please submit a support request. When submitting your request, ensure you provide your full name, purchase date, package purchased, and contact details.

For assistance, contact us at support@intellerzone.com.